Guest Booking Terms and Conditions
This document defines the general reservation and payment terms relating to bookings made with Lyngen Arctic Adventures AS (hereinafter referred to as "LAA") with Norwegian reg. no. 991 802 983, whose registered office is Lyngen Lodge, Djupvik, 9146 Olderdalen, Norway.
1.1 The following sections outlines our terms and conditions (the "T&Cs"). These T&Cs govern al bookings made with LAA, either directly via LAA's own reservation services, such as lyngenlodge.com, or via third party reservations.
1.2 If you have any questions or complaints, please connect with LAA customer service, either by using LAA's web form available at lyngenlodge.com/contact/, by e-mailing us at info[at]lyngenlodge.com, or by calling +47 476 278 53.
2.2 Bookings are non-transferrable and non-refundable in accordance with the cancellation limitations defined in section 6 below. Name changes are only permitted upon LAA's express written confirmation.
3.1 Upon booking a stay with LAA, you are required to pay 25% of the total fee. The booking is not binding or otherwise secured until such fee has been paid, and upon your receipt of a written booking confirmation.
3.2 For the following packages, the remaining 75 % booking fee shall be paid in accordance with the below deadlines. Any bookings made later than the below time limits shall be made in full. Payments are made online via lyngenlodge.com or by bank/wire transfer to 4750 20 10111 / NO1647502010111.
(a) 6 weeks before the arrival date for Ski Season Guests (March – May).
(b) 6 weeks before the arrival date for all Lodge Exclusive bookings (ALL SEASONS).
(c) 4 weeks before the arrival date for Northern Light Season Guests (November – March).
(d) 4 weeks before the arrival date for Summer Guests (June – October). Note: Only available for Yoga or Multi Activity retreats, or bookings with a total value in excess of NOK
3.3Special payment terms: The following bookings shall be paid via bank wire transfer. If you wish to pay by credit card, an additional surcharge of 2.6% will apply.
(a) All Lodge Exclusive bookings (rooms booked for exclusive use);
(b) Any total booking fees in excess of NOK 70,000. 3.4 For general bookings, the remaining 75 % booking fee is due upon checkout.
3.5 NETAXEPT processes all credit and debit card payments. This is a secure online payment solution for Visa and MasterCard. All card information is kept in accordance with the individual card companies' regulations.
3.6 You are solely responsible for any additional surcharges made by third parties, including your financial institution.
3.7 LAA reserves the right to adjust the prices (before and after a booking has been completed) as a result of changes in costs due to increased taxes and fees or other conditions outside of the LAA's control.
4.1 LAA offers the following room types: Single, twin, and double. LAA will always seek to meet your requests on room type, but is unable to provide any guarantee. LAA shall in no event be held liable for failing to provide requested room type or other requests.
4.2 Maximum occupancy per room is two persons.
4.3 There is an 18-year age limit. LAA reserves the right to cancel the booking if no valid ID can be produced.
4.4 Child policy – the following age restrictions apply in the various seasons:
(a) Summer Season (June – October): Minimum age 4;
(b) Northern Light Season (November – March): Minimum age 12;
(c) Ski Season (March – May): Minimum age 16.
4.5 During the Ski Season: LAA will provide twin/double accommodation with en suite facilities. If your booking is made for one person (and unless you have booked and paid for a single room), you might be allocated a twin room, in which you might have to share with another person of the same gender.
4.6 LAA holds a public license for sale of alcohol. You are prohibited from consuming alcohol purchased from third parties (or off-premises) in public areas (including terrace, spa and hot tub). Exception is only made for guest bedrooms.
5.1 LAA offers transfers from Tromsø Airport to Lyngen Lodge and return will be provided on arrival and departure days of the Ski Touring Week, Yoga-retreat or any other package deals, although the method of transport will depend on the prevailing weather conditions at the time. No price reduction will be made for guests not taking advantage of LAA's transfer offering.
5.2 You are responsible for checking pick-up and drop-off times before booking your28 flight tickets. You should make sure that these times fits in with the transfer times.
5.3 In case of delayed flights or other delays causing you to miss your scheduled transfer (included in package). LAA will do its outmost to assist with arranging alternative transportation/solution. LAA is not responsible for any additional costs.
6.1 LAA reserves the right to cancel bookings for the following reasons:
(a) Failure to meet sufficient number of bookings to make a particular program, retreat, or ski-week financially viable. The viability of such bookings is LAA's sole decision;
(b) Erroneous or mistyped rates, of which LAA instead may choose to correct the charge, subsequent to getting in touch with you via the contact information that you have provided;
(c) Failure to meet any payment terms.
6.2 Cancellations made by LAA in accordance with above subsections (a) and (b), entitles you to full refund for any payments made to LAA in accordance with these T&Cs. No refund is made in connection with cancellations in accordance with subsection (c) above.
6.3 You may always cancel your booking(s) upon providing notification to LAA. No deposit payments will be refunded. You are also obligated to pay the whole booking fee, unless you provide cancellation notice in accordance with the following requirements:
(a) Within 42 days prior to the first date of the booking during Ski Season (March – May);
(b) Within 28 days prior to the first date of the booking during the Northern Light Season (November – March), or for special deals, packages and bookings with a value exceeding
(c) Within 28 days prior to the first date of the booking during the Summer Season (June – October).
6.4 Any conditions, warranties, representations and other terms, which might otherwise be implied by law, are excluded.
6.5 LAA shall not be liable for any direct or any indirect or consequential losses, including but not limited to, cost associated with flights, rental cars, other hotels, and similar, loss of profits, loss of sales, loss of business, business interruption, loss of business opportunity, goodwill and/or reputation or any other damages arising out of or in any way connected with your booking or stay with LAA.
7 Activities and Weekly Programs
7.1 LAA offers certain paid activities and weekly programs. Activity bookings are binding. Upon booking activities, you are obligated to pay for the activity in full unless cancelling such booking before 20.00 (8:00 PM) the night before the activity is to take place. This applies irrespective if the activity is prepaid.
7.2 You must inform LAA of any special medical needs, allergies or dietary requirements at the time of booking activities.
7.3 LAA will always strive to carry out trips as advertised. However, certain activities are weather dependent. In case of bad weather, LAA will offer an alternative activity. The same applies in the event an activity is cancelled due to LAA's own fault. In such case, you are free to dismiss the alternative activity offering and claim a refund, if prepaid. LAA is not obligated to offer alternative activities in the event you are unable to attend due to illness or injury.
7.4 You understand and accept the risks involved with all of the activities of your trip. You understand and accept the risks involved with ski touring and skiing off-piste and you do so at your own risk and responsibility.
7.5 It is your own responsibility to ensure adequate insurance coverage for any of LAA's offered activities. Your insurance must cover you for all of the activities of your skiing trip as well as travel and personal insurance. You must ensure you have adequate cover for search, helicopter rescue and repatriation in the event of a medical emergency.
7.6 LAA is not liable or otherwise responsible for any damage, loss or cost associated with:
(a) Weather or any other unforeseeable or unavoidable conditions;
(b) Illness, injury or death sustained during a trip, activity or similar;
(c) Loss of personal belongings.
7.7 LAA might take photographs and video of certain activities and trips. You agree to permit LAA to take photographs and videos of you (and any person you represent) for marketing purposes, without requesting any additional permission from you. LAA's use of such materials shall be free of charge. You agree to assign to LAA any rights you might have to such materials.
8 Late Payment and Liability in the Event of Damage
8.1 In case of outstanding/late payments, LAA retains the right to claim an 8.5 % annual interest rate, or the maximum applicable national statutory interest, whichever is greater.
8.2 If you, or whomever you represent, are responsible for any damage to LAA's property resulting from negligent or irresponsible behavior. LAA rooms are non-smoking. In case of infringement of this rule, LAA will claim a standard NOK 2,000 fee for extra cleaning of the room. This fee will be debited from the final invoice.
9.1 While every effort has been made to ensure the accuracy of all advertising materials and information, LAA cannot be held responsible for any inaccuracies.
9.2 Any complaints regarding LAA trips must be made immediately at the time of the stay. If you feel that your complaint has not been properly dealt with, you must notify LAA in writing within 30 days of the end date of your stay.
9.3 This Agreement shall in all respects be governed by and construed in accordance with the laws of Norway.
9.4 Any dispute arising out of or in connection with this Agreement shall be amicably negotiated between the Parties and, failing resolution, shall be referred to and finally resolved in Nord-Troms tingrett (district court).